With live chat, there are no frustrating wait times or automated phone menus – customers can begin chatting with a knowledgeable agent within seconds.
And because a chat solution enables agents to handle more than one conversation at the same time, live chat can help boost productivity as well – by as much as 9.3x.
As a market-leading website chat software and customer engagement solution, Bold360 lets you connect with customers at the right time and in the right way to help increase conversions, build loyalty and streamline operations.
Bold360’s powerful chat engine enables you to: A live chat implementation can simultaneously help your business cut support costs and boost online conversions.
From navigating a website to finding the right product and getting answers to critical questions, customers often want immediate assistance from a live person to help them reach a decision.
Live chat fills this need by providing instant access to a customer service agent.
Through the use of an embedded instant messaging service on a company’s website, customers are easily paired with knowledgeable service agents who are trained to assist and support clients in handling whatever questions, problems, issues, or complaints that they may have.
And rather than forcing clients to wait hours, or even days, for an email response or callback, live chat functions with all of the time-saving speed and efficiency of a face-to-face conversation, so agents and customers can work together to find resolutions quickly and easily.