With around 2,649 branches spread in 19 countries, it offers excellent services to its customers. These services include investment and consumer banking, security brokerage and wealth management etc.
Besides core banking services, the organization promises to offer reliable and quick services to its clients via Citibank Customer Care support team.
For escalating their concern, you have to follow these hassle free points!!
: If you do not receive any response within one month from the date you represented your complaint, or if you are dissatisfied with the response given, you may write to the Banking Ombudsman for an independent review by checking here Banking Ombudsman scheme details.
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: Customers are informed that they have to mention the reference number provided them in earlier interaction with the bank, for speedy resolution.
Citibank will response the users within 5 working days.
If users are still not satisfied the services delivery then they can call the executives on their 24×7 Citi Phone helplines.
After that the customer service representatives of the bank will assist you gladly. Customers can check their City Wise Contact Numbers and choose it according to their choice and need.